Bloomstreet AI Privacy Policy

1. Our Privacy Principles

Bloomstreet is built around the following principles:

2. Information We Process

Bloomstreet processes information that is provided by businesses using the platform or generated during normal operation of our services.

2.1 Business Account Information

When a business registers for Bloomstreet, we may collect:

• Business name
• Account administrator name
• Email address
• Billing and subscription information
• Organization configuration settings

This information is used to operate your account and provide support.

2.2 Customer and Lead Data (Provided by You)

Bloomstreet allows businesses to store and manage information about their customers and leads. This information may include:

• Customer names
• Email addresses
• Phone numbers
• Contact records
• Messages and communication history
• Transaction or purchase history
• Notes, tags, and customer attributes

This information is stored within your Bloomstreet account environment and is accessible only to your organization and authorized platform processes.

Bloomstreet processes this information solely on behalf of the business using the platform.

2.3 Communications Data

If you connect communication channels to Bloomstreet, the platform may process communications such as:

• Email messages
• Message metadata (sender, recipient, timestamps)
• Attachments included in communications
• Lead form submissions

This data enables Bloomstreet to support features such as:

• Lead intake
• Communication triage
• Response drafting
• Workflow automation
• Customer engagement tracking

2.4 Operational and System Data

Bloomstreet also generates limited operational data to maintain the platform, including:

• System logs
• Agent activity records
• Usage analytics
• Error monitoring data

This information helps ensure the reliability, performance, and security of the platform.

3. How We Use Information

Bloomstreet uses processed information only to provide and operate our services. Examples include:

• Managing customer and lead records
• Processing inbound communications
• Generating AI-assisted responses and workflows
• Providing analytics and operational insights
• Maintaining platform functionality and reliability

Bloomstreet does not use customer data for advertising or unrelated purposes.

4. AI Model Usage

Bloomstreet uses artificial intelligence technologies to power certain features of the platform. When AI features are used:

• Data may be processed temporarily to generate responses or perform tasks
• Data submitted through the platform is not used to train AI models
• AI providers process data only to complete the requested operation

Bloomstreet selects AI providers that maintain strong security and privacy protections.

5. Data Ownership

Businesses using Bloomstreet retain ownership of the data stored within their accounts. Bloomstreet does not claim ownership of:

• Customer records
• Communications
• Marketing content
• Business data stored in the platform

Customers may export their data at any time and may request deletion of their account data.

6. Data Security

Bloomstreet uses industry-standard safeguards designed to protect customer data. Security measures include:

• Encryption of data in transit using secure protocols
• Encryption of stored data using modern encryption standards
• Role-based access controls for internal systems
• Multi-factor authentication for administrative access
• System monitoring and logging

Access to production systems is restricted to authorized personnel who require access to operate or support the platform.

7. Third-Party Integrations

Bloomstreet may integrate with third-party services when customers choose to connect them. Examples may include:

• Email providers
• Messaging platforms
• Payment systems
• Marketing tools
• CRM or analytics platforms

These integrations operate only with your authorization and are used to provide the functionality you request.

Third-party services are governed by their own privacy policies.

8. Data Retention

Bloomstreet retains customer data only as long as necessary to provide the services requested. If a subscription ends:

• Account data may remain available for a limited period to allow export or recovery
• After that period, data is permanently removed from active systems

Backup systems may retain encrypted data for a limited time before automatic deletion.

9. Your Rights

Depending on applicable law, you may have rights regarding the information stored in your account. These rights may include the ability to:

• Access your data
• Correct inaccurate information
• Request deletion of data
• Obtain a copy of your data

Requests can be submitted to privacy@bloomstreet.ai. Bloomstreet will respond to requests within a reasonable timeframe.

10. Compliance

Bloomstreet is committed to operating in accordance with applicable data protection laws. Our privacy practices are designed to align with widely accepted data protection principles, including those found in regulations such as:

• The General Data Protection Regulation (GDPR)
• The California Consumer Privacy Act (CCPA)

Bloomstreet acts as a data processor, while our customers act as data controllers for the information they manage through the platform.

11. Updates to This Policy

Bloomstreet may update this Privacy Policy periodically as our services evolve.

If material changes are made, we will notify customers through the platform or by email.

Continued use of Bloomstreet after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or Bloomstreet's data practices, please contact us:

Bloomstreet AI

Email: privacy@bloomstreet.ai

Website: www.bloomstreet.ai